98% of SMS messages get opened. Most within 3 minutes.
No other marketing channel gets that kind of attention. EatApp's SMS marketing sends personalised offers to your customers at the right moment — automatically, from a database built by your own ordering system. Fill a quiet Wednesday. Promote a Friday night special. Bring back a lapsed regular. SMS reaches them when they're ready to act.
98% open rate within 3 minutes
Email gets 20–30% open rate. Social media reaches a fraction of your followers. SMS gets 98% opened, most within 3 minutes. For urgent offers and time-sensitive promotions, nothing beats a text message.
Why other channels fail for urgent messages
Email sits in the inbox unread for hours or days
Social media posts disappear in the feed in minutes
Phone calls are expensive and don't scale
You need to fill seats tonight, not next week
Competitors are reaching customers faster than you
SMS campaigns that convert
Automated welcome messages
New customer opts in, they get a welcome SMS with a first-order discount
Lapsed customer re-engagement
Haven't seen them in 90 days? Send a 'we miss you' offer with a deadline
Promotional campaigns
New menu item, flash sale, or event—reach your audience in seconds
Birthday & milestone messages
Send birthday discounts or loyalty rewards on their special day
AI-optimised send timing
Machine learning finds the best time to send each message for maximum opens
Delivery & redemption tracking
See who received the message, clicked the link, and redeemed the offer
Example SMS campaigns
Quiet Tuesday fill
"30% off dine-in this Tuesday 5–7pm. Book now: [link]. Reply STOP to opt out."
New menu launch
"Chef's new creation is live now 🍽️ Try our Spiced Lamb Tagine—$18. Order: [link]"
Lapsed customer comeback
"We miss you! $15 off your next order. Expires Friday. [link] Reply STOP to leave."
Why SMS works for restaurants
Open rate
Average read time
Restaurants using SMS
CLIENT STORIES
Spice n Ice
25% increase in online ordering after SMS campaigns launched
Himalaya (14-year client)
Consistent SMS promotions keep existing customers engaged week to week
Sanjiv Legacy of India (15-year client)
SMS fills quiet periods faster than any other channel
The SMS setup process
Ordering system captures contacts
Customers order online and opt into SMS. Their phone number flows into your SMS platform automatically.
We set up automated campaigns
Welcome messages, re-engagement, birthdays, promotions—tailored to your restaurant and goals.
Messages send at the right time
Automations run 24/7. AI finds the best time to send. You track redemption and revenue weekly.
Connected ecosystem
Frequently asked questions
Yes, if it's relevant, timely, and offers value. A 50% off special is welcome. A random promotional message isn't. We segment your audience and send only to people who want to hear from you, so open rates and redemption stay high.
They text STOP and they're unsubscribed. It takes one second and is legally required. We handle compliance fully—no fines, no headaches.
SMS marketing is included in the EatApp platform. No per-message charge, no hidden fees. You pay one platform fee and send unlimited campaigns.
We track redemption, revenue, and response rates for every campaign. You'll see the number of people who received the message, clicked the link, and actually redeemed the offer.
Yes, by customer behaviour. Past spenders, new customers, lapsed customers, VIP customers—each group gets targeted campaigns. A quiet Tuesday fill target is different from a lapsed customer comeback offer.
Ready to reach customers instantly?
SMS fills seats faster than any other channel. Let's set it up.
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